Refund policy

REFUND POLICY

At Woodstorming, each piece is handcrafted to order. We take pride in the quality of our work and want you to be satisfied with your purchase.

Returns We accept returns within 14 days of delivery for items that arrive damaged or defective. To initiate a return, please contact us at woodstorming@gmail.com with your order number and photographs of the item.

Personalised or custom-engraved items are non-refundable unless they arrive damaged or with an error on our part.

Refunds Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.

Exchanges We do not offer exchanges on personalised items. For standard (non-personalised) items, exchanges may be arranged subject to availability — please contact us to discuss.

Damaged or Incorrect Items If your order arrives damaged or incorrect, contact us within 48 hours of delivery at woodstorming@gmail.com. We will arrange a replacement or full refund at no cost to you.