FAQ
Shipping & Delivery
How long does shipping take?
Ready-to-ship items are dispatched within 1–3 business days. Most made-to-order items are prepared within 5–7 business days. Some pieces require longer; please check the individual product page for its specific preparation time. If you need your order by a particular date, contact us before purchasing. Delivery times depend on your destination and the shipping service selected.
Do you ship internationally?
We ship internationally to supported destinations. Available delivery options are shown at checkout.
How much does shipping cost?
Ring boxes include free standard shipping to supported destinations, including the US. For other products, shipping options and rates are shown at checkout based on your destination.
Do I need to pay customs or import duties?
US orders are shipped Delivered Duty Paid (DDP). Applicable duties and import taxes are calculated and shown separately at checkout; they are not included in free shipping. For other destinations, local import duties or taxes may apply.
Products
Are your products handmade?
Yes, our pieces are handcrafted. Wood is at the heart of our collection, with seasonal pieces also bringing in other materials, such as hand-crocheted snowflakes. You can see moments from our process on Instagram @woodstorming.
What type of wood do you use?
We work with a variety of hardwoods. The wood used for each piece is listed on its product page. Natural grain and colour vary, giving each piece its own character.
Can I personalize or customize a product?
Personalization is available for selected products. Please check the product page for available options, or contact us to discuss a custom request.
Orders & Returns
Can I change or cancel my order?
Contact us as soon as possible at woodstorming@gmail.com. We'll check the progress of your order and let you know what changes are possible.
What is your return policy?
Please see our Refund Policy for return conditions and instructions.
What if my item arrives damaged?
Please email woodstorming@gmail.com with your order number and photographs of the item. See our Refund Policy for the full details.
Care & Quality
How do I care for my product?
Please follow the care and storage instructions on the product page, as these vary by material and type of piece.
Personalization
Can I add a name, date, or message to my order?
For products with engraving options, enter your text, font preference and placement in the Personalization field on the product page. We'll send engraving samples for your approval before we start. For symbols or custom artwork, email woodstorming@gmail.com before purchasing.
Ring Boxes
Will my ring fit in the box?
Please check the dimensions on the individual product page. If you have a tall stone, a wide band or an unusual setting, contact us with your ring dimensions before ordering so we can help you assess the fit.